The standard we ignore, accept, tolerate, or even walk past… is the standard.

Are you known for your confidence and competence in dealing with difficult team members, poor performance or undesirable behaviours within your workplace?

Do you apply a methodical and disciplined approach to holding your team accountable?

This workshop will cover all the core competencies necessary to successfully identify, assess and resolve poor performance and or unacceptable behaviours in the workplace – permanently.

Using real-world scenarios and relevant case studies, we will look specifically at what it takes to be brave, to be decisive, and to be deliberate in having those vital courageous conversations that positively impact workplace culture, and further enhance leadership capability.

LEARNING OUTCOMES

As a direct result of attending this workshop, participants will be able to:
·   Better understand what causes conflict
·   Use ‘empathy’ as the cornerstone of their connection
·   Apply a rigorous & professional 3-step process in delivering an effective courageous message to their team member
·   Understand the difference between a coaching conversation & the disciplinary process
·   Develop clear and deliberate scripting to get you started
·   Use the power of consequence & follow through as required

DURATION
One day, 9am – 5pm

FACILITATOR
Robin Rawson, Managing Director / Founder Progress People Ltd

With over 30 years in corporate environments specialising in sales and management / leadership based training, Robin offers a wide range of employee development seminars, workshops, performance review systems, leadership retreats,  company conferences and executive level coaching / mentoring programmes. He brings to the table real world experience, strong leadership and a professional energy and edge that continually drives both personal and professional success for his clients.

He is a behaviourist at heart, his practical, hands on experience and approach to professional development over the past three decades have culminated into a powerful, provocative presentation and consultancy style that promotes a higher level of personal self-reflection and self-determination. Robin completed his National Certificate in Business Studies (NCB) in Otago in 1998, his Diploma in Training & Development (DTD) with the UK Institute for Adult Learning based in the United Kingdom in 2002, and his Diploma in Adult Teaching with the Christchurch College of Education in 2006. He is an accredited 4QL educator with both the NZIM and the Wilf Jarvis Foundation (Australia).

Robin now specialises in advanced leadership and management programmes throughout the Asia Pacific rim. His belief in, and commitment to, these universal truths are evidenced in the passion, energy, and authority he brings to every programme he is responsible for. He believes that deep down, everybody wants to excel and that people need to be challenged before they will change. He has found his direct ‘feet-on-the-ground’ approach and deliberate use of proven accelerated learning techniques, central to the success he has enjoyed as a professional trainer, conference speaker and business consultant.