Many people are put off having difficult conversations and often avoid them, but people leaders today more than ever must be skilled at courageous conversations. These interactive workshop look at building the skills of being effective in having those tough conversations with competence and confidence.

Designed for the people leaders and those business owners facing issues such as poor performance, challenging behaviours, wellbeing concerns with team members, tough employment decisions. 

Learning outcomes:

• Understand the opportunities for courageous conversations
• Identify the key skills required to be successful in courageous conversations
• Develop the confidence in thoroughly preparing for a courageous conversation
• Identify what can get in your way and how you will get around the obstacles
• To understand the common mistakes when having courageous conversations
• Confidence to articulate well-structured questions
• A deeper understanding of non-verbal communication and how to use it to enhance your courageous conversations
• The ability to use the DESC model for assertive language when addressing more challenging courageous conversations
• The ability to ask yourself reflective questions to deepen your learning

Pre thinking:
Consider the courageous conversations you are needing to have and come ready to share (with confidentiality considered) your issue
Think about any specific questions that you may have around courageous conversations

Presenter:
Linzi Ebbage-Thomas
Executive Coach and Organisational Development Consultant
Linzi is an Executive Coach and Organisational Development Consultant for a number of local, national and global organisations offering coaching, consultation, facilitation and executive assessment.

During the last nineteen years in New Zealand she has successfully created and operated her own hospitality businesses, consulted for Sheffield Ltd and the Mental Health Foundation, is currently an Owner/Director for PURE NZ Ice Cream and also operates her own Coaching and Consulting business across New Zealand. She is putting into practice what she preaches!
Through her experience, Linzi brings sound advice on how to make a difference to an individual, team and organisation, delivering in a fresh and pragmatic style to individuals and groups.

*Please Note:
Not for Profit organisations, clubs and their members qualify for Not for Profit subsidised workshops due to the generous support of Otago Community Trust.  Please provide us with the name of the Not for Profit organisation or club when you register.
Organisations outside of the Not for Profit sector are welcome to attend this workshop at the commercial rate of $299 (incl. GST) per person.
Payments can be made online to Westpac #03 0905 0350582 000 | Visa and MasterCard payments are accepted.

For details and other training options, call the training team on 03 479 0181 or email training@business-south.org.nz

We are thankful for the continued generous support of the Otago Community Trust for assistance in meeting the costs of running these training for the not-for-profit in our community. Not-For-Profit organisations, clubs and their members qualify for these Not-For-Profit subsidised workshops.