LEARNING OBJECTIVE
Being able to express yourself clearly, directly and effectively to colleagues is beneficial to you and all those in your workplace. Making requests of others, giving constructive feedback, and contributing your thoughts and opinions can all be challenging at times, and this programme will help with developing the skills to do this well. Learning to say no, when it is appropriate, can relieve stress and feelings of overload.

Developing the skills of assertive, clear communication will assist you, not only to your work, but in all areas of your life.

DESIGNED FOR
Anyone who wishes to improve their skills in self expression in the workplace, allowing them to get their opinions and ideas across more effectively to colleagues.

LEARNING OUTCOMES

• Develop skills in assertive communication - clear, direct, non-threatening
• Learn to say no when it is needed
• Be able to give appreciation, feedback, criticism, make requests of others
• Understand the difference between assertive, aggressive and passive communication styles

DURATION
Half day

FACILITATOR
Judith McDonald from Dunedin
Judith is an experienced and qualified facilitator. For over fifteen years she has presented courses for government departments, organisations and community groups.
These have included training in assertiveness, telephone counselling, returning to work skills and personal development.

NEXT LEARNING STEP
Time Management for Increased Productivity

WHAT OTHERS THOUGHT OF THIS COURSE...
"I really enjoyed the course, the course content and the facilitator. It wasn't what I thought but it opened me up to a lot more than I thought and I really enjoyed the open discussion and relaxed plan that allowed for side tracking and in depth discussion. It was effective in that it was real life based not theory based and not forced on you something that you could do gradually making changes. The facilitator created a really comfortable safe environment where everyone was able to open and be willing to learn."


MANAGEMENT CAPABILITY DEVELOPMENT FUND
This workshop is registered with the Management Capability Development Fund programme.

Small businesses may qualify for help to pay for services such as training workshops, courses and coaching that build the management capabilities of their owners, operators and key managers.  A business where the Growth Advisors have identified a need for management training as part of an action plan to support the business owner to grow and innovate their business.

For more information on the Management Capability Development Fund or to find your local Growth Advisor go to www.regionalbusinesspartners.co.nz

For details and other training options, call the training team on 03 479 0181 or email training@business-south.org.nz